Superstars Activity Club Ltd  -  Privacy Policy


This privacy policy sets out how the Superstars Activity Club Limited ('the company') uses and protects any information collected when you browse its website, register or contact us.
The company is committed to ensuring that your privacy is protected. Any information by which you can be identified when using this website or any of our services will only be used in accordance with this privacy policy. The company may change this policy.

What information do we collect?
You may browse the Superstars Activity Club Limited website without telling us who you are or revealing any personal data. The only information we gather during general browsing is from standard server logs. These include your IP address, domain name, browser type, operating system, and information such as the web site that referred you to us, the files you downloaded, the pages you visit, and the dates/times of those visits. This information is not used to develop a personal profile of you and is only recorded for the purpose of statistical analysis and to monitor website security. The log files are regularly purged.

You must however provide us with your personal data, for example, if you register to use our services. In circumstances such as these we will collect personal data from you to help process this request. You may be asked for:
• name & address (and details about your children you are registering with the company)
• health related information
• contact information including email address
• other information relevant to permissions required when children attend the club
• payment details (bank details) only if processing a refund.

What do we use personal data for?
The company will use personal data collected through its website, through registration forms, or through email or telephone conversations with you, to answer enquiries and / or provide services as requested.
If you opt in to receive our newsletter and other occasional mailings, we will send the newsletter to you every month. (You can unsubscribe at any time.) Our occasional mailings will relate to new products, special offers or other information which is immediately relevant to our services.
We will NEVER sell your data to a third party.

Lawful basis for processing your personal data
Under GDPR, our lawful basis for processing your personal data when you register with the company, is performance of a contract with you.
Our lawful basis for processing any personal data that we collect as a result of a survey or competition is that it is necessary for our legitimate interests as a business (eg to survey how our customers or members use our services or to develop new products or services).
Our lawful basis for using log file and tracking data collected from our website, including via cookies, is that this is necessary for our legitimate interests as a business (ie to help keep our website up to date and secure, to improve the visitor experience on our website, and to develop our business and marketing strategy).

How long do we keep your personal data for?
We will keep your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes for satisfying any legal, accounting or reporting requirements which may require an extended retention period.
This means that we keep your membership account details for as long as you are a client of the company and for up to twenty five years afterwards (as required under childcare regulations).

Who do we share your personal data with?
We will only disclose any personal data to the schools we work alongside (e.g. lists of who attends each day provided to each individual class to ensure children can be properly safeguarded) or if required to government bodies and law enforcement agencies as required by law, successors in title to our business and suppliers whom we engage to process data on our behalf.

Your rights to your personal data under GDPR
Subject Access Requests: You have the right to request a copy of the personal data that we hold about you; this is known as a Subject Access Request or SAR. Please send your SAR, or any of the other requests listed below, in writing to:
The Data Protection Officer
Superstars Activity Club Ltd
9 Linkfield Road
Mountsorrel
Leicestershire
LE12 7DJ
Or via email to info@superstars-activityclub.co.uk
We will respond within one month of receiving your request.

Right to rectification: If you believe that the data we hold about you is incorrect you can request that we correct it.

Right to erasure: You have the right to request that your personal data be erased. Note that in certain circumstances we will not be able to erase all of your data immediately because we need to retain certain types of data for minimum periods to satisfy legal requirements. Note also that we cannot maintain your membership of the company without holding certain personal data about you so deleting all your personal data may result in the termination of your membership.

Right to restriction: You can ask us to restrict our use of your personal data if you believe that it is not accurate, or has been used unlawfully, or is no longer relevant, but you don’t want us to delete it.

Right to object: You have the right to object to us using your personal data for our legitimate interests.

Right to data portability: You have the right to ask us to provide the data that we hold about you in a commonly used format, eg. as an Excel spreadsheet.

Complaints
If you have a complaint about how we have kept your information secure, or how we have responded to a request to access, update, restrict or erase your data, you can refer us to the Information Commissioner’s Office (ICO).

Security
We make all reasonable efforts to maintain security of your personal data. All of our computers are password protected and only accessible to authorised staff. Any paper records are only accessible to authorised staff.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
On our website we use cookies to recognise members who have previously logged in and to ensure that restricted member content is delivered correctly.
We use traffic log cookies to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.